Fletch & Co. Privacy Policy

Effective Date: July 18, 2025

1. Introduction

Welcome to Fletch & Co.! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website – https://fletchandco.co.za/. We comply with the South African Protection of Personal Information Act (POPIA) and are dedicated to maintaining the highest standards of data protection.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information:
  • Name, surname, and contact details (email address, phone number).
  • Any other information you voluntarily provide to us when interacting with our services (e.g., through contact forms, inquiries).
• Non-Personal Information:
  • Website usage data (IP address, browser type, device information).
  • Cookies and similar tracking technologies.
  • Aggregated and anonymized data.

3. How We Collect Information

We collect information in the following ways:

• Directly from you: When you subscribe to our newsletter, or contact us.
• Automatically: Through cookies and other tracking technologies when you browse our website.

4. Use of Your Information

We use your information for the following purposes:

• To respond to your inquiries and provide customer support.
• To communicate with you about our services, news, and promotions (with your consent, where applicable).
• To improve our website and services.
• To comply with legal obligations.
• For internal record keeping.

5. Disclosure of Your Information

We may disclose your information to:

• Service providers: Such as IT support and website hosting services who assist us in operating our website and providing our services.
• Legal authorities: When required by law or to protect our rights, property, or safety.
• In the event of a merger, acquisition, or sale of assets: Your information may be transferred as part of the transaction.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Secure server infrastructure.
• Regular security audits.
• Access controls and authentication.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect website usage data. You can manage your cookie preferences through your browser settings.

8. Your Rights Under POPIA

Under POPIA, you have the following rights:

• Right to access: You can request access to your personal information that we hold.
• Right to rectification: You can request correction of inaccurate or incomplete personal information.
• Right to erasure: You can request the deletion of your personal information (subject to legal obligations).
• Right to restriction of processing: You can request limitations on how we process your personal information.
• Right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal information for direct marketing or other purposes.
• Right to lodge a complaint: You can lodge a complaint with the Information Regulator of South Africa.
• Right to not be subject to automated decision-making: You have rights regarding decisions made by automated processing.

9. Retention of Your Information

We retain your personal information for as long as necessary to full fill the purposes outlined in this Privacy Policy, or as required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: nickymfletch@gmail.com

Information Officer: Nikki Fletcher - Fletch & Co. Management

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator of South Africa:

Website: www.justice.gov.za/inforeg

Address: SALU Building, 316 Thabo Sehume Street, Pretoria

Phone: 012 406 4818

Email: POPIAComplaints@inforegulator.org.za

By using our website and services, you acknowledge that you have read and understood this Privacy Policy, and our Terms & Conditions